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[email protected]Frequently Asked Questions
How do I start a new crawl?
Go to Projects, enter your website URL and click Scan Now. The crawler will run in the background and you'll see results once it completes.
Why did my crawl stop before finishing?
Crawls may stop early if your site returns too many 429 (rate limit) responses, if the URL limit for your plan is reached, or if the target server is unreachable. Check the crawl events timeline on your project page for details.
How do I increase my URL crawl limit?
Upgrade your plan from the Plans & Billing page. Higher-tier plans support larger crawl limits to cover your entire website.
What do the different HTTP status codes mean?
2xx — Successful. 3xx — Redirect (the URL moves to another location). 4xx — Client error, e.g. 404 means the page was not found (broken link). 5xx — Server error on the target website.
Can I exclude certain URLs from a crawl?
Yes. Open your project settings to configure excluded URL patterns. You can also skip individual URLs directly from the crawl results table.
How do I cancel my subscription?
Go to Plans & Billing and click Manage Subscription. You can cancel anytime and you'll keep access until the end of your billing period.
Is my data safe?
We only store crawl results (URLs, status codes, link metadata) for projects you create. We do not store page content or personal data beyond what is required for your account. See our Bot Info page for full details on what data is collected.